Last week my flight from BWI (Baltimore) to ORD (Chicago O’Hare) was canceled due to a mechanical problem. It was the first time I’ve experienced a flight cancellation after paying to check a suitcase. I wondered how the $25 fee would be refunded. Here’s what I learned.
From American Airlines:
| If I pay a Checked Bag Charge but my flight is cancelled so I don’t fly, will I get a refund for the Bag Charge? | |
|---|---|
| A: | Yes. In situations where a customer paid for checked bags but doesn’t fly due to a flight cancellation or schedule change, they may request a refund through American Airlines refund process. Note: the refund will not be initiated automatically.
You may request a refund at the ticket counter before leaving the airport or mail the original baggage charge receipt to: American Airlines When mailing a refund request please include: |
United Airlines has much the same process. They don’t offer a ticket-counter request but do have an online request process.
How can I receive a refund for my baggage fees if my flight was canceled?In situations where you have paid for one or more checked bags but you do not fly due to a flight cancellation or schedule change, you may request a refund through United’s online refund process or by sending a refund request in writing to:United Airlines
Passenger Refunds-WHQAK P.O. Box 66282 Chicago, IL 60666-0100Email: href="refunds©united•com" target="_blank">refunds©united•com Fax: (847) 264-3371 Please include your name, address, the form of payment used (including the credit card number, if applicable), ticket number(s), date of travel, departure city and destination city. Please allow six to eight weeks for processing.
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—Sue Edison-Swift (4/30/2011)
